1. Who is responsible for the processing of your data?
2. What type of data do we process?
Depending on the products, services or functionalities that you want to enjoy at any time we will need to process some data or others. In general, said data will be, as appropriate, the following:
Remember that, when we ask you to fill in your personal data to give access to some functionality or service of the web, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question.
Please keep in mind that, if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you cannot enjoy these services or functionalities.
3. For what purpose do we treat your personal data?
Depending on how you interact with our website, we will process your personal data for the following purposes:
1.-For the development, fulfillment and execution of the contracting of the services provided by the Entity.
This purpose includes the processing of your data primarily for:
2.-To meet the requests or requests you make through the various means incorporated into our Platform.
We only process personal data that is strictly necessary to manage or resolve your request or request.
3.-Analysis of usability and quality for the improvement of our services (Cookie).
If you access our Platform, we inform you that we will treat your navigation data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements in it. Likewise, on occasion, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.
4. What is the legitimacy for the processing of your data?
The legal basis that allows us to process your personal data also depends on the purpose for which we treat them, in this way we will find different legal bases by virtue of the following purposes:
1.- For the development, fulfillment and execution of the contracting of the services provided by the Entity.
The processing of your data is necessary for the execution of the contracting of the services that link us with you. We understand that the processing of this data is positive for all the parties involved in the contracting process since it allows us to establish the appropriate measures in order to protect you against fraud attempts made by third parties.
2.- Customer Service.
We consider that we have a legitimate interest to attend to the requests or queries that you raise through the various existing means of contact. We understand that the processing of this data is also beneficial for you as it allows us to properly assist you and resolve the questions raised. When you contact us, in particular, for the management of incidents related to the services contracted through the Platform, the treatment is necessary for the execution of the service provision contract. When your query is related to the exercise of the rights on which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
3.- Analysis of usability and quality (Cookies)
We need your consent to analyze the usability of the Platform and the degree of user satisfaction. This data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.
5. How long will we keep your data?
1.- Development, fulfillment and execution of the contract of sale.
We will process your data for the time necessary to manage the correct provision of the contracted services and subsequently, they will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that could be derived from said purpose and the data processing.
2.- Customer Service
We will process your data for as long as necessary to meet your request or request.
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will keep them subsequently duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once they prescribe the possible actions in each case, we will proceed to the deletion of the personal data..
6. Will we share your data with third parties?
7. What are your rights when you provide us with your data?
We promise to respect the confidentiality of your personal data and to guarantee the exercise of your rights.
You can exercise them at no cost by sending an email to our address C, simply indicating the reason for your request and the right you want to exercise.
If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php
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