Privacy Policy - MIWenergía
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Privacy
Policy

Logotipo MIWenergia Tarifas de luz

Privacy Policy

1-WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

2-WHAT KIND OF DATA DO WE TREAT?

3-WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

4-WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?

5-FOR HOW LONG WILL WE KEEP YOUR DATA?

6-WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

7-WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US YOUR DATA?

8-CHANGES TO THE PRIVACY POLICY

9-INFORMATION ABOUT COOKIES

 

MY ENERGÍA ONER S.L. then informs about its privacy policy applied to personal data.

1. Who is responsible for the processing of your data?

  • Responsible for the processing of your data is: MY ENERGÍA ONER S.L.
  • CIF: B73817033
  • Postal Address: Murcia Science Park. Ctra. Madrid Km388 Module R1 34, 30100, Espinardo, MURCIA.
  • Email: info@miwenergia.com

2. What type of data do we process?

Depending on the products, services or functionalities that you want to enjoy at any time we will need to process some data or others. In general, said data will be, as appropriate, the following:

  • Your identifying information (For example: Your first name, last name, language, country from which you interact with us, contact information, etc.)
  • Economic and transactional information (For example: Your payment or card details, information about your purchases, orders, returns, etc …).
  • Connection, geolocation and navigation data (in case you interact with us from your mobile, for example).
  • Data about your preferences.

Remember that, when we ask you to fill in your personal data to give access to some functionality or service of the web, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question.

Please keep in mind that, if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you cannot enjoy these services or functionalities.

3. For what purpose do we treat your personal data?

Depending on how you interact with our website, we will process your personal data for the following purposes:

               1.-For the development, fulfillment and execution of the contracting of the services provided by the Entity.

This purpose includes the processing of your data primarily for:

  • Contact you regarding updates or informative communications related to the services contracted, including the sending of quality surveys on the services.
  • Manage the payment of the products you purchase, regardless of the payment method used.
  • Activate the necessary mechanisms in order to prevent potential fraud against you and ourselves during the purchase process. If we consider that the operation can be fraudulent, this treatment can result in the blocking of the transaction.
  • Manage possible cancellations in the contracted services and manage requests for information on the availability of the different rates on the services offered by the Entity.
  • Invoice and to make available the tickets, invoices and any other document proving payment with respect to the purchases made in our Platform.

                2.-To meet the requests or requests you make through the various means incorporated into our Platform.

We only process personal data that is strictly necessary to manage or resolve your request or request.

                3.-Analysis of usability and quality for the improvement of our services (Cookie).

If you access our Platform, we inform you that we will treat your navigation data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements in it. Likewise, on occasion, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

 4. What is the legitimacy for the processing of your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we treat them, in this way we will find different legal bases by virtue of the following purposes:

                1.- For the development, fulfillment and execution of the contracting of the services provided by the Entity.

The processing of your data is necessary for the execution of the contracting of the services that link us with you. We understand that the processing of this data is positive for all the parties involved in the contracting process since it allows us to establish the appropriate measures in order to protect you against fraud attempts made by third parties.

                2.- Customer Service.

We consider that we have a legitimate interest to attend to the requests or queries that you raise through the various existing means of contact. We understand that the processing of this data is also beneficial for you as it allows us to properly assist you and resolve the questions raised. When you contact us, in particular, for the management of incidents related to the services contracted through the Platform, the treatment is necessary for the execution of the service provision contract. When your query is related to the exercise of the rights on which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.

3.- Analysis of usability and quality (Cookies)

We need your consent to analyze the usability of the Platform and the degree of user satisfaction. This data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.

5. How long will we keep your data?

               1.- Development, fulfillment and execution of the contract of sale.

We will process your data for the time necessary to manage the correct provision of the contracted services and subsequently, they will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that could be derived from said purpose and the data processing.

               2.- Customer Service

We will process your data for as long as necessary to meet your request or request.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will keep them subsequently duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once they prescribe the possible actions in each case, we will proceed to the deletion of the personal data..

6. Will we share your data with third parties?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services that we offer and that we detail below:

  • Financial entities
  • Distributor Company (Supply Point Information System – SIPS).
  • Capital and credit solvency companies
  • Organizations responsible for the protection of vulnerable consumers
  • Technology service providers

7. What are your rights when you provide us with your data?

We promise to respect the confidentiality of your personal data and to guarantee the exercise of your rights.

You can exercise them at no cost by sending an email to our address C, simply indicating the reason for your request and the right you want to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  • Ask us for access to your data that we have.
  • Ask us to rectify the data we already have. Please note that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.
  • Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have previously informed you, or that we no longer have the legitimacy to do so.
  • Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.
  • On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

Changes to the privacy policy

We may modify the information contained in this Privacy Policy when we deem it convenient. In the event that we do so, we will notify you in different ways through the Platform, or even communicate it to your email address when the change in question is significant to your privacy, so that you can review the changes, value them and, where appropriate, oppose or unsubscribe to any service or functionality.

 

Information about cookies

We use cookies and similar devices to facilitate your navigation on the Platform, learn how you interact with us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.